We’re continuously working to make our Return for Change website as accessible and usable as possible for all abilities and disabilities. This includes older audiences and those with visual, hearing, cognitive or motor impairments.

We try to make our site easy to use with assistive technologies by using:

  • easier-to-read colours
  • larger fonts
  • plain English
  • keyboard-only navigation


If you cannot access any part of this site or want to report an accessibility problem, please contact us


This website aims to comply with the Web Content Accessibility Guidelines version 2.1 (WCAG) A and AA success criteria, with the below exceptions.

Non-accessible content

PDFs and other documents

Some document formats on our website such as PDF, MS Word and Excel may not be fully accessible. Where possible we make documents accessible and/or provide a suitable HTML alternative.

Video and Animated content.

There may be videos or animated elements on our site with which are hard for people with visual/hearing impairments to access. We endeavor to keep transcriptions of content for our videos but may not be able to do this if the video is from a 3rd party.